Dotomni: one API for every messaging channel
A single API that let businesses send and receive messages on WhatsApp, Telegram, Facebook Messenger and SMS through one integration, for customer support, notifications or anything else.
Details
- Channels
- WhatsApp, Telegram, Facebook Messenger, SMS
- Built for
- Companies adding messaging to their own products
- Stage
- Prototype, trialled by a transport company
- Built with
- Node.js · Express
Case study
The problem
Every messaging channel has its own API, rules and quirks. A business that wants to reach customers on WhatsApp, Telegram, Messenger and SMS has to build and maintain four separate integrations. Dotomni set out to replace them with one.
What we built
One API that sits in front of the channels. A business connects to Dotomni once, and each message goes out on whichever channel the customer uses. Companies could build customer support, notifications or both on top of it.
What changed
We demoed it to a number of companies, and a transport company ran a trial.
Technical notes
Node.js and Express API with one interface for sending and receiving messages, and an adapter for each channel. The same idea as OpenRouter, which routes requests across AI model providers, applied to messaging channels.
My role
Co-founder and CTO, alongside a business co-founder. Designed the API and built the platform and its channel integrations.